Email is the only channel we run. We have no social media accounts, so an account claiming to be us isn’t.
Email#
Starting your subject line with one of these gets your message to the right place faster:
- Correction — something here is wrong, out of date or missing context. These go to the front of the queue.
- Data — you’re willing to tell us what you actually earn, so we can replace borrowed estimates with real numbers.
- Press — you’re a journalist or researcher and need a figure, a source, or the working behind something we published.
- Partnership — you represent an organisation. Please read the note below first.
We aim to answer within five working days. We’re small and there are stretches where that slips.
Things we can’t do#
We publish guidance rather than advising individuals, so we can’t review your channel or explain why your reach dropped, and we can’t give legal, tax or financial advice about your particular situation. We also have no route into any platform: we can’t restore a suspended account, escalate a demonetisation appeal, or get anyone to look at your case. And we don’t make introductions to brands, agencies or sponsors.
If you’ve written about one of those and had a short reply, that’s why.
On partnerships#
We don’t take money from platforms, tool vendors, affiliate networks, or brands whose products we might have to assess. That rules out most of what usually arrives under the heading of partnership: sponsored guides, paid placements, content collaborations, tool listings. You can save yourself the email.
Shared research and data access are a different matter, as is translating or redistributing something we’ve already published independently. Those we’re glad to hear about.
Registered office#
Top Creators27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Top Creators is a charitable organisation constituted as a private company limited by guarantee, registered in England and Wales, company number 14554380. The address is our registered office, for formal correspondence. It isn’t somewhere you can visit, and post reaches us a great deal more slowly than email.